At SAS, customer satisfaction is our priority. We are committed to delivering products that meet the highest quality standards. Please review our return and exchange policy below.
Standard Products
Returns or exchanges for standard (non-customized) products are accepted within 14 days of delivery, provided that:
- The products are unused and in their original condition.
- The original packaging is intact.
- Proof of purchase is provided.
Once the returned items have been inspected and approved, a replacement or refund will be processed accordingly.
Customized Products
As all customized products are manufactured according to the customer's specifications, custom orders are non-returnable and non-refundable unless they arrive damaged, defective, or differ from the approved specifications.
If you receive a defective or incorrect customized product, please contact us within 7 days of delivery with photos and your order details. We will review the claim and provide an appropriate solution, which may include replacement or correction of the order.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong items, please notify us within 7 days of delivery by emailing our customer support team. Include clear photos of the products and packaging to help us resolve the issue as quickly as possible.
Shipping Costs
Shipping charges are non-refundable unless the return is due to our error or a manufacturing defect. Approved returns should be securely packaged before shipment.
Contact Us
For any questions regarding returns or exchanges, please contact our customer service team. We will be happy to assist you.